Account Information
 
The Account Information page allows you to set the vital information required for you to login to the Moneris Gateway Merchant Resource Center and reset your password should you forget it.
 
Change Password
To change your password you will need to input your current password and then enter a new password. You must then re-enter the new password to confirm what you have typed is correct. Passwords must meet the following criteria:
  • 7-16 characters long
  • Start with a letter
  • Contain a number
  • Cannot be the same as the previous 4 passwords
 
Change Security Passphrase
If you complete the Security Passphrase information in the event that you forget your password the Moneris Gateway can automatically authenticate you and send an email to your email address using the specified information. It is important that you keep this information up to date. The Security Passphrase data must meet the following criteria:
  • Email address must be valid
  • Question and answer must be between 6 and 90 characters long
  • Question and answer must be different

If the Security Passphrase is not set you will need to contact your store administrator to reset your password. If you are the store administrator you will need to contact the Moneris Gateway Support Team and have information regarding your Moneris Merchant Account ready.
 
 
For additional assistance, please contact the Moneris Gateway support team at 1-866-319-7450 (technical support) and enter your 13 digit Moneris Gateway Merchant Number. You may also contact Moneris Gateway support via e-mail: Moneris Gateway Support