| Refund - Step 2: Search Result |
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| This page will display the Purchase and/or Capture transaction(s) that fit your search criteria. |
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| Transaction List |
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| Follow-On Amount: This is the amount which has not yet been refunded. The merchant can refund less than or equal to this amount. |
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| Date/Time: This is the date and time that the Purchase or Capture transaction was received and processed. This date and time is local to the merchant. |
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| Transaction Type: This is the type of transaction which was processed (i.e.: Purchase or Capture). |
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| Order ID: This is the order ID which was submitted with the original transaction. The original Purchase or Capture and the Refund transaction will both be linked to the same order ID. The order ID can be clicked on, this will open a new window containing detailed information about the transaction and options to print this information as a receipt. |
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| Amount: This is the amount which was sent in for the Purchase or Capture transaction. |
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| Customer ID: This is the additional customer ID information which was submitted with the original transaction. This field is optional. |
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| Batch Number: The number of the batch file that the transaction was processed in. The Batch Number will be useful when using the Batch Reports screen. |
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| Card Type: This is the type of card which was used for the original transaction. |
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| PAN: This is the card number which was used for the transaction. For security purposes, the card number is masked off in the reports screen. Only the first 4 and last 4 digits of the full card number will appear. |
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| Expiry Date: The credit card's expiry date which was used for the transaction. The format is MM/YY, the format that it appears in on the credit card. |
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| ECI: This is the e-commerce indicator which was submitted with the transaction. |
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| AVS: This is the result of Address Verification, if it was performed at the time of the transaction. On this screen, the responses are as follows: Y = Full Approval, N = Failed, P = Partial Match, U = System Problem. |
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| CVD: This is the result of the Card Validation Digits authentication, if it was performed at the time of the transaction. On this screen the responses are as follows: Y = Full Approval, N = Failed, U = System Problem |
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Response Code: This is the transaction Response Code which determines whether the transaction was approved or declined.
< 50: Transaction approved
>= 50: Transaction declined
Blank: Incomplete Transaction - Transaction was not sent for authorization |
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| Authorization Code: This is the authorization code returned from the issuing institution. |
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You may customize the columns within the Transaction List by modifying the Account Settings within the 'My Account' menu. |
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To proceed with the Refund transaction, simply click the 'Refund' button which will take you to Step 3 where you can modify the amount of the transaction.
Click on 'Search Again' to return to the main Refund screen to change the search criteria. |
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If you wish to Refund more than one transaction at once, please use the Active Transaction Reports screen within the 'Reports' menu. The search results screen will allow you to select numerous Refunds in the Follow-On column. |
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